Customer Feedback
Below are unsolicited comments from our passengers. Submit your own for a chance to win a return airfare for two.
Notice to our Valued Customers
Please be advised that on Monday, February 4th and Tuesday, February 5th we were experiencing technical difficulties with our Customer Feedback Form. If you submitted a comment online on either of these dates, please re-submit it and we will follow up promptly. Thank you for your understanding in this matter.
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Customer Comments
I was a winner of a Harbour Air "Hot Ticket Prize Package" for the March 31st Bruce Springsteen concert at GM Place in Vancouver. We had a fabulous time. The flights to and from Vancouver were spectacular! Many thanks to Harbour Air for this great prize package.
Barry Arnsdorf, Victoria
Since flying with your airline over the past two years, I've always been impressed with the high esteem and pride Harbour Air staff have for the organization and the job they do, as well as highlighting the company's priority and commitment to safety and plane maintenance.
I got to personally appreciate that first hand on Feb. 18. I was on your only plane to push off from the Nanaimo dock that afternoon, which taxied around the harbour, while the pilot undertook a very thorough and balanced assessment into the safety factor of lift off into the foggy conditions. He confidently decided not to fly and all HA flights were cancelled for the remainder of the day. Congratulations to all on the organization, culture and flying experience that you've created at HA. Kudos to the pilot of the day!
Al Dumouchelle, Lantzville, BC
I was proud to put our guest on Harbour Air for her flight connection at Vancouver Airport in Richmond. She said it was like flying into a postcard, it was so picturesque. The convenience and cost of flying from Nanaimo to Richmond for a flight out of YVR completely rules out the need to drive over to the mainland. Makes that choice seem outdated now. Many thanks for offering such a necessary and convenient service.
Mary Mejlholm, Nanaimo BC
Very helpful, efficient and enjoyable way to travel. User-friendly cancellation and re-book policy. Consistent pricing.
Jen Halloway,
Staff in both Vancouver and Victoria are exceptional. Your pilots are great too! Flying with HA is a pleasure!
Peter Kallos,
Called in to change my reservation and the experience was the same as at the counter: extremely friendly and PERSONAL service with a smile. This makes all the difference. Thanks.’
Michael Syhler,
Congrats on being Carbon Neutral. What a great step!
Katie Lapi,
I was booked to travel from Coal Harbour to Victoria on Jan.22.08. I make this flight frequently to our offices in North Van.
Service is always great and the convenience of being able to get to work so easily means a lot to me.
On Jan.22.08 I arrived at the Coal Harbour terminal to find that your flights were cancelled due to weather. Your staff in Coal Harbour made quick arrangements for me to fly on the HeliJet on the last flight out that day. Not only did Karen make all the arrangements on my behalf, she negotiated a fare that meant my company did not have to incur additional cost. The icing on the cake was when Linda drove me to the HeliJet terminal in the HA smart car!
Catherine Matte,
Just to express my thanks to the Harbour Air staff who assisted in
locating meeting notes that I had left in a plane seat pocket. Staff went
out of their way to help, tracking the specific plane to a hanger in
Richmond, and with the combined efforts of the Richmond and Victoria staff I was happily reunited with my notes in less than 24 hours.
Milt Wright, Richmond