Below are comments we have received from our passengers. Submit your own comments for a chance to win Return Airfare for Two.
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I flew with Captain Ian from Whistler to Vancouver. Quite simply it was a wonderful experience. The scenery was absolutely stunning and I always felt I was in extremely safe hands. I couldn't have been luckier with the weather. I will strongly recommend this experience to everybody. It was also extremely good value.
Angus Hamilton, Everywhere but originally the UK
Just used your services again this past weekend. Your staff has always been first class, very professional and helpful. I tell all my friends about my experience with Harbour Air. My mantra these days is that "I'll never go back to BC Ferries EVER!" Cheers
Bob Hyslop, Victoria, BC
Flight was on time, staff was friendly and competent. Making reservations was easy and I have always encountered wonderful customer service again and again!
Susan Cunjak, Mechancisburg
I have a reservation to fly from Victoria to Vancouver on May 27th and just wanted to let you know how impressed I am with Harbour Air customer service. I have called on a few occasions and have always encountered the most helpful and friendly reps. It is a pleasure to deal with such informative and friendly people and I am so looking forward to my flight! Thank you!
Loved my first flight with Harbour! I was excited to try something new and you exceeded all my expectations. The service I received was personal and professional and even though my flight was delayed due to bad weather, the agents did everything to get me on the next flight available. Look forward to flying with you again. Thank you,
Martina Halskov, Kelowna
We had the pleasure of flying to Vancouver and back yesterday to attend a NEXUS interview. From the time of booking to our return you were great. Your waiting room was comfortable and equipped with snacks and drinks...your staff pleasant..the flight smooth. The best was when we had an early interview and were facing a five hour wait for the return flight..your staff put us on a flight 3 hours early and all with a smile and no charge. Not something you get with the big airlines. Vancouver and back in four hours with the interview and lunch..fantastic.
We will be using your service regularly now. Thanks
P Bryce & Linda Olson, Cedar
Just wanted to thank Harbour Air for ensuring I got home on Valentines day. My flight was cancelled from Van and the customer agents were beyond helpful making sure I was able to make it to Richmond for the next flight out. It gives me peace of mind booking with Harbour Air in the future. Actually I already have! Thanks again
I would like to thank Harbour Air and all the staff, they are a awesome group of people. At christmas my flight to vancouver was cancelled due to snow so i drove over that night with my son-inlaw. Our truck was full so I had to leave all the gifts for my husband to bring the next day. Well they showed up the next day, but forgot a large bag of gifts for the grandkids, well i was furious because my granddaughters came from Alberta and all their gifts were left behind. So I was feeling this is the worst Christmas ever, no gifts for the granddaughters, so my husband feeling really bad called Harbour Air and asked if they could fly the gifts over in time for christmas. Well they said get the gifts here by 9am and they will arrive Christmas Eve. Well we called and sure enough the gifts arrived in Vancouver around 10am Christmas Eve. I felt so good and it was the best Christmas ever. Thank you Harbour Air, you made my Christmas.
Gwen Eigler, Courtenay, B.C.
I would like to commend and thank you for your excellent customer service. Our flight was cancelled this morning because of fog. Your customer service team arranged to have your shuttle take us to the ferry so we could get to our destination. You exceeded my expectations.
Thank You Pilots of West Coast Air Sechelt. You are very Caring and Helpfully. Merry Christmas. Christine Adair
Christine adair, Sechelt
We went away for a girl's weekend to Vancouver Island and flying with Harbour Air was one of the highlights. We started with a complimentary latte at the beautiful new Terminal in Vancouver and enjoyed scenery on the flight across. The convenience of flying Harbour Air makes travelling to the Island a very relaxing experience. Thanks go out to all the staff!
Nicole , Vancouver
My daughter took my wife's keys with her when she came over from Victoria last night - I am here for the week and needed to get them back to my wife. I dropped them off at the Vancouver Harbour Air terminal and your great agents arranged to have them brought to Victoria by 10:00 AM this AM - great service. I have flown, 100's of times with West Coast Air and Harbour Air (Air BC) since 1974 (when the standard aircraft was a Grumman Goose) and the Service has always been great.
Mike Tomczak, Victoria BC
Very convenient for day-long business trips. Excellent customer service, personable flight crew, memorable experience, time and cost effective. Thank you!
Natalia Szubbocsev, Vancouver
I have to agree with comments here. The booking and the entire experience couldn't have been easier. It was smooth, prompt and effortless. The entire experience from booking to the actual flight was pleasant. The staff is helpful and has a great energy. Kudos for thinking of the little things and details. In this age of cutbacks and reduced service, it's nice to feel like the customer actually matters. Thanks!!
cesare battista, North Vancouver
My fantastic experience started with a trouble-free booking experience. Carolee was very accommodating especially when I had to change my dates at the last minute. I flew today from Vancouver to Victoria on 209. Very nervous as first time in a small plane let alone a seaplane. Once we reached the expected height, the views were breathtaking. Coming home on 222, the pilot did all he could to stay as low to the water as he could because of the heat. I wanted to so dearly see an orca, but did not happen. That was the only bad thing with my whole experience. Definitely recommend Harbour Air Seaplanes to anyone. Thanks for a memorable experience.
Julie Ness, Ipswich Australia
When my wife Peg, who was recently diagnosed with a rare cancer, was contacted and told that she had an appointment for a PET scan at the BC Cancer Agency in Vancouver, I booked return passage for us on 8 August on WCA 142 and 147. I spent 40 years as an aviator and have travelled with many of the world's major airlines and I can tell you that the level of service and general customer-oriented culture demonstrated by all the members of your company with whom we had contact was second to none. We had never flown with you before and, despite my 14,000+ hours of flying, never before in a floatplane! It was a great experience and one we will tell all of our friends about. Thank you to everyone.
John and Peg Challender, Comox
Really pleased so far with my HA flights (3)! Makes living with a partner in Vancouver manageable when otherwise it would really be much more difficult!
Rowan Hodge, Victoria
We had a booking for a whale watching trip for 6th July 2012, however due to a mix up in England, we were delayed in getting to the seaplane in time at Vancouver. We would like to thank your staff for their brilliant work in getting us back on the trip and to Richmond, especially your manager in the Victoria office, and for enabling us to board an earlier flight back to Vancouver. Your service was excellent, many thanks for helping to make that day wonderful! A service of this standard would be appreciated in the UK sometimes!
Mrs C Ball, Bedford England
We had 3 flights with Harbour Air -
Top class service from courteous and friendly employees, nothing was too much trouble. Simply a pleasure to fly & a world away from other airlines.Used the minibus service - on each occasion manned by very helpful drivers . Harbour Air is simply the best & flying by seaplane is a delight. Looking forward to the next time.
Clive & Alison Talbot, Wigan (UK)
I took a flight from Victoria to Vancouver last week and was really impressed with the customer service from the moment I enquired about tickets, to when I stepped off the plane at the other end. Great service and a great experience.
Rarely do I write posts but in light of how your staff went above and beyond to help me I wanted to pass along my comments. On May 17th I took a flight and quickly realized I had left my MP3 player in the rental car in Nanaimo (I was horrified thinking I would have no music for my out of town travels on the long weekend!). Not only did the Vancouver Harbour branch (via Brian) track down the MP3 player I had left in Nanaimo but also had the staff send it on the next plane to Vancouver. Karla in Vancouver Harbour stayed behind until 8pm for me to come back downtown to retrieve it going well out of her way to help me. I have been on many flights in the past year and find that your customer service from the check in counter to the barista to the pilots to the baggage handlers (etc etc) is excellent! Thanks to everyone especially Karla in Nanaimo & Vancouver for being so great.
Sean Smith, New Westminster
My friend purchased a groupon for the 20 minute Vancouver tour, we attended on Saturday May 12. I just wanted to let you guys know that the experience was wonderful! The staff were very friendly and helpful, the lounge had VERY comfortable chairs, very relaxing, the free fruit, cookies and 'starbucks style' coffees were amazing, andyou even had Chai, my favorite!. If I worked close by I would come hang out there at lunch time, it's so peaceful and relaxing! The offices were very clean, as was the bathroom and the plane's interior. The pilot and ground crew were very friendly as well. I will definitely be recommending this experience to my friends and family, keep it up!
Aaron Dowler, Surrey
I don’t generally post comments, however I was very impressed with the service I received from Harbour Air. As a frequent flyer of the larger commercial airlines, it was a breath of fresh air to deal with professionals that exemplify customer service. With changing schedules and timelines in my busy life, I was forced to cancel my flight to the Island with literally minutes to spare. The good folks at Harbour Air did this without hesitation and refunded my flight costs, and I must admit that I was very surprised - I was prepared to eat those costs..... Thank you so much for service and policy’s that mean something.
We recently spent some time in Vancouver, Victoria and on Pender Island with family and friends. We used the services of Harbour Air between Vancouver and Pender and between Victoria and Vancouver. We must say we are impressed with the service and all of the personnel of Harbour Air. My wife recently earned her wings back here at the BFC and was excited when John offered her right seat on the trip to Pender Island. Now she wants to obtain her float rating. We have created a monster...but thank you. It's wonderful having my own personal pilot to fly me around. You can be certain that we shall use your services once again when next we return to BC for a vacation and perhaps on the horizon, a move to beautiful BC to be closer to family and friends.
Cheers and once gain, thank you.
Lawrence A. Contant, Grand Valley, Ontario
I just wanted to say thanks again for a wonderful adventure. I took the 2:30 extended harbor cruise on one of your DHC-3 Otters. The added bonus of being able to ride in the co-pilot seat increased my enjoyment that much more. I was in Vancouver with my girlfriend at the AERA conference and I suggested your company as a fantastic experience so I hope your business benefitted. I also plan to tell folks about it here at home.
Scott Osborn, Georgia, USA
My new job in Sechelt means I get to fly back and forth to Nanaimo about once a month, and likely will be making one or two round trips a month for the next little while. The views are spectacular and the pilot Steve flew the plane so smoothly I quickly forgot to be nervous. Your customer service is always great and I am looking forward to my next flight!
Flew on flight 603 , Sunday 19 Feb. 2012.
Pilot (that looks like Woody Harrelson ) pointed out enroute a pod of dolphins that was huge . All the passengers were so impressed.
From the kindness of the checkin girl to "Woody's " briefings ,pre-flight and the willingness to engage and talk to the passengers post flight this is what makes Harbour Air world class.
I was returning from Hawaii and this was a the highlight .
Thank you Harbour Air "Woody" and the other friendly people at Harbour Air.
It's the little things that make you guys shine and make me feel in safe hands.
David Pick, Denman Island
Thank You for the text this morning advising my Nanaimo to Vancouver flight was likely to be cancelled due to fog. When I called the call back number - they were knowledgeable about the conditions in Nanaimo and took care of cancelling my flights for me. This is exceptional customer service - very much appreciated.
Theresa Maguire, Nanaimo
Very happy to take Harbour Air. Thanks.
So quick and convenient. You won't regret it!
Beth Dobson, Burnaby
Harbour Air is by far, the most outstanding airline we have ever travelled with (we are seasoned international travellers).
The customer service is unparalleled, from the desk/counter clerks and the luggage porters, to the friendly and professional pilots.
We love the 'extras' that Harbour Air seems to consider the bottom line, such as providing a shuttle service (to and from down town hotels and/or the Canada Line; to and from the river terminal to the main or south terminals in Richmond), or calling taxis in advance for customers.
Yesterday, while not an exception, I received excellent service once again. After booking a flight for $45 on a Super Saver Web Fare (the full fares are very reasonable, but there are always excellent on-line deals). Given that I am going abroad for 4 months, I have quite a bit of luggage. After calling the terminal in Nanaimo, the customer service agent suggested I bring my baggage in the morning, prior to my flight. Harbour Air sent all of my baggage to Vancouver (3 suitcases) free of charge!! Granted, the luggage goes standby, however, all of my baggage was at the terminal in down town Vancouver when I arrived. The customer service agent helped me carry all my bags to the shuttle, and upon reaching the Canada Line station, the shuttle driver helped me load my luggage into the elevator.
I share all these details, because these days, this kind of service is well above and beyond. Unfortunately, I travel with Air Canada on a regular basis, and the service provided pales in comparison to the friendliness, professionalism, and efficiency I have experienced while travelling with Harbour Air.
With deepest gratitude and respect,
Alison Moore, Nanaimo
I wanted to say I appreciate your company's excellent customer service. You make flying as easy as it can get. Your willingness to allow changes, make refunds, and be accommodating is a breath of fresh air in this era of planes used as mass transit. Thank you.
Ruth Mandt, Qualicum Beach
We loved the flights from Richmond to Sechelt and from Sechelt to Van. Harbour so much we may never take a ferry again.
Leigh Holmes, Iroquois Falls , Ont.
Loved your you tube video folks! Will be flying with you again in a couple of weeks.
Rick Plesnik, Victoria
I wanted to let you now that yesterday was my first ever float plane ride, and also my first experience with Harbour Air. I must say, my experience was the BEST customer service I have received in a long time, and possibly ever. Staff were friendly, attentive but not over bearing. The available coffee, fruit and internet made my work trip so easy and enjoyable!
Overall, just wanted to let you guys know that you did a fabulous job.
Have a great day and thanks again.
Harmony Powell, Vancouver
My morning flight from Vancouver to Victoria was delayed on Thursday Sept 22. I was very impressed with your staff and the service offered to your customers. Plenty of information, comfort and flight alternatives were offered in a friendly, professional manner. Thank you!
Some years ago I flew to Victoria from Vancouver and just skimming those trees over Stanley Park and being so close to nature just took my breath away. The tiny islands were incredible - B.C. is truly beautiful and the flight was very relaxing.
Sandy Mooney, Richmond, B.C.
I fly fairly regularly with Harbour Air, visiting my elderly parents, one of whom has recently died. Just now I had to cancel a flight for my mother and I, since she has woken up feeling ill. It was incredibly easy to cancel flight on line - and I decided it was time to tell Harbour Air what a great service you provide, I have cancelled and changed flights, arrived slightly late, had too much baggage and on and on - never a complaint from the staff, always a welcoming smile. Thanks for making what has been a fairly difficult phase of family life so easy.
Jane Watson, Nanaimo
I have flown about 5 times with Harbour Air. Have enjoyed my flights every time and would always like to fly with you. Looking down at our Island on the flight over is very thrilling and everyone is very helpful. Thanks
muriel prosser, nanaimo
Great service, great staff, great flight! So much better than the ferry! Thanks for a great experience, we'll be back!
Chelsea, Barrie, ON
Flew for the first time from Victoria. Decision to book with Harbour Air was the ability to get to downtown Vancouver quickly without the ferry & related travel hassle. Booking on-line for a family of four was fast, easy and a great deal. All of our baggage was handled efficiently, the staff were friendly and helpful and the flight is an experience in itself. Thank you for a great service, your company is a credit to inovation and aviation.
Val Senkus, Dundas ON
I flew from Langley to Victoria harbour and return May 12 & 13th
with your service. I was prompted to move my date ahead to ensure a flight before cancellation of this route. That cancellation will be a disappointment and an end to a very pleasant and accomodating service.
The total package has been excellent - from the well timed departure schedules, convenient (and 'green') terminal locations, ease of boarding procedures, and most of all the friendly, courteous, and efficient staff and flight crew who made my trip an experience to remember. The 'Customer Comments' I see on this webpage tell me I have said enough: your staff have provided one
of the best travel experiences in BC and management should be congratulated on a well planned service that shows a high regard for the unique needs of BC travel.
Thanks again, Jim
jim foulkes, Cloverdale, B.C.
Just wanted to say how disappointed I am that you were unable to maintain your Langley/Victoria service. I am sure it was done as a last resort. This was extremely convenient for me and your employees, including the pilots, were ALWAYS friendly. Now my option is to travel in heavy traffic to Richmond :( which I will probably do, since it is still far superior to using the ferry. Thanks, it was great while it lasted.
Richelle Chambers, langley
As an intermittent traveler with Harbour Air but a regular traveler with other airlines I have observed a distinct and positive difference. Your staff seem happy in their work, conscientious and friendly. These qualities have been noted rain or shine! There was one staff member who assisted us onto the 8.05 a.m. flight to Victoria and was there to greet us upon our return at 6.40 p.m. with the same warm smile despite her obviously long day. You could teach all the other airlines a thing or two about customer service. The aircraft was clean and neatly presented- if that attention is paid to seat belts and carpets then it tells me that you also ensure the aircraft is maintained mechanically and electronically. Thank you.
moray mclean, Vancouver
I am a regular traveler from Nanaimo, where I live, to Richmond, where I work. Since I am a daily traveler, I have the opportunity to experience the excellent service that Harbour Air delivers every day. It is easy for a traveler to have a "once only" excellent experience with an air carrier. However, it is only when you travel on a regular basis that you can see the true consistency and quality of service.
My Harbour Air experience has never deviated from the excellent quality that I started with on the very first day that I traveled with the company. No matter what day, what weather challenge, or customer issues that the staff have to deal with, the service delivery never faltered.
During the over two years that I have flown with Harbour Air, I have come to think of the staff that I come in contact with every day as one big family. Everyone that I come in contact with is considerate of their team mates and of me, the customer. The passion they have for their positions with the company whether it be as a pilot, member of the dock crew, customer service team, call centre or accounting team, is exemplified by the service delivery that we, as passengers receive.
I could go on and on with my praise but don't want to come across as being too maudlin. Suffice to say that I consider myself blessed that I can come to work on a daily basis with the knowledge that my travel to and from work is safe, economical, stress-free, and most of all enjoyable!
Sonja Knabe, Nanaimo
It was my first time flying and it was a great exsperience. I would definitely go again when I get the chance. People were nice and helped when I needed help.
amanda barker, Satsuma
Just wanted to let you know how impressed my wife and I were with our "Harbour Air" experience.
From the moment we arrived at the terminal, your people were extremely pleasant, friendly and accommodating.
This was our 1st seaplane experience and we were a little apprehensive to say the least. The friendliness we experienced from your people while booking, through check-in, the flight and arrival - after an enjoyable Saint Patty your landing crew even helped carry our bags to the top of the upramp where our daughter was waiting to help us - made it extremely memorable.
We would not hesitate to recommend Harbour Air to anyone.
THANKS for a really enjoyable 1st experience!
John & Ella Major, Winnipeg, MB.
MY flight was very good.All employees were nice and helpful.
Carolyn hunt, melbourne fl.
I wanted to write to expess my gratitude to your staff in the Vancouver departure Centre for their excellent service and care yesterday (Sunday March 13) when weather conditions made crossings to Victoria too unsafe to fly. I was very impressed with their willingness to go the "extra mile" to make sure that everyone was accomodated. I made it home safely and on time due to their efforts. I will not hesitate to share this story with everyone that I know and will recommend your service highly. Thanks again.
Kristin Smith, Victoria
I want to express my thanks to the WestCoast/Harbour Air team, specifically Natasha in Reservations, Phil - Pilot (flight 9:20am Van-Vic 9Mar) and Dave - Pilot (flight 1:40pm Vic-Van 9Mar) from a very nervous flier on a very windy day!
I was dreading the trip and the individuals noted above went above and beyond to keep me informed, relaxed and comfortable.
Though I can't say that floatplanes will be my preferred means of travel in the future, I truly appreciate their kindness, understanding and their going above and beyond to make my fear of small planes a bearable experience!
Sophie Mon-Kau, Vancouver
Just wanted to write a note about how smoothly everything went yesterday on both my 12:30 Richmond to Victoria flt & 5:00 return. Even in bumpy weather all was OK... I got to thinking driving home, other than the fact I had to attend a funeral, how perfect everything went.
John McKeachie, Vancouver
Harbour Air has the best service ever, and the views are unbelievable! I highly recommend them.
Lauren Blaney, West Vancouver
I was thrilled to obtain great Websaver pricing for my trip from Nanaimo to Vancouver this weekend. Although the return trip to Nanaimo was cancelled due to weather, I want to thankk you very much for providing a shuttle to the BC Ferry terminal in order to be able to catch the next sailing. Great customer service! Thanks,
Deborah Murray, Nanaimo
Yesterday was our first flight with Harbour Air, and as we walked down the dock after landing in Nanaimo, we were of one mind - we are going to do that again - soon.
Quite apart from the pleasures of the flight itself,(in a plane maybe the same age we are, but with fewer wrinkles)
and the serene comfort of a smoothly-run operation, what truly sets your company apart dawned on me this morning.
It's that the smiles on the faces of your employees are real, not the politely forced smiles we often see from those whose work involves dealing with a (sometimes difficult) public.
Every person radiated that positive feeling.
From the lady at the counter, who informed us with glee that not only could we take an earlier flight if we wished, but would have that flight all to ourselves, "like a private charter," to the pilot who made us laugh, while answering one question quick on the heels of another about the plane, to the people waiting on the dock at this end, who laughed to see our giddy delight as we disembarked...your people are special.
They made our experience special, and us loyal to your company, in just one 20-minute flight.
Cheryl Bales, Nanaimo
I would just like to thank your very helpful and friendly staff in both Vancouver and Victoria - particularly today as the weather was a bit "iffy" - I was booked on the 4:00 PM flight and arrived early to see how things were going ... the check in staff recommended I take an earlier flight - "just in case" - that was very thoughtful and accommodating!
I have been a weekly traveller for the last 15 months or so and really appreciate the personal and friendly service ... I know you appreciate your staff and crews - good for you and them ...
Edward LeFlufy, Bowen Island
I love your website! So quick and easy to book flights and find info! (Oh and your level of service with your staff and the flights themselves are pretty remarkable too).
Jennifer Davidson, Vancouver
Trip was very nice.
Hazel akins, college park, ga. 30349
While we were disappointed that our flight was cancelled due to weather on September 6, I wanted to thank you for the superior service your Vancouver based staff provided. While they could have sent us on our way, instead they phoned an alternative service and ultimately drove us to the bus station after providing us with the details we needed. Thank you so very much for your superior customer service.
Neal Halstead, Calgary
This is a long overdue compliment but we just wanted to say thanks to your staff at the Richmond/South Terminal back on July 28. Myself and my family had flown from Glasgow to Vancouver on that day so arrived at your terminal somewhat tired. Despite the fact that it was a very busy day, your staff at the terminal did all they could to accomodate all passengers in the best way possible (discounts for the restaurant; pleasant service, etc.) Also, we were over on our weight allowance for our flight so were provided the option of having one of our bags sent on the flight after us, free of charge.
Thanks; we appreciated your customer service, at both ends of the flight.
I am a frequent passenger on Harbour Air; I regularly commute between Vancouver and Victoria, sometimes weekly. However, I recently flew from Vancouver to Ganges on SaltSpring Island and was amazed at how quick I had my feet up at an ocean side cottage! Thanks, Harbour Air!!!
Valerie Watt, Vancouver
It was a total pleasure to deal with your company. We were thrilled with the service you provided at every point of contact.
Congratulations for being a cut above.
Brenda Moore, North Vancouver
I just wanted to say the flight from Comox to Vancouver was simply amazing! Friendly service, smiling Pilots, and a scenery that takes your breath away! It was incredible how quickly I was in Vancouver, no hassles, no line ups and to top it all off an ice coffe when we landed. I cannot wait to fly again!! Thank you so very much for adding Comox to your route!
Colette Valdock, Courtenay
Just wished to let you know how great the link to Outlook is in your reservation confirmation. So easy to save the flight times into my calendar. Good JoB!
Marlene Dayman, Victoria, BC
I have flown with Harbour Air from Nanaimo to Vancouver on numerous occasions and at all times their courteouness and service has been excellent. The staff and crew go out of their way to make you feel welcome. The short 20 minute flight and incredible views over the Straits of Georgia are an added bonus.
Peter Iorns, Parksville. BC
My boyfriend and I flew with Harbour Air from Vancouver to Ganges for our first time, and it was the best part of our trip! We had so much fun flying and will definitely be flying with Harbour Air more often, it is such a relaxing way to travel. Thank you for a wonderful experience!
Raelene Pino, Squamish
On my recent business trip to Vancouver I had to arrange a last minute trip to the Island which included air and getting a rental car. Your reservation associate,Carolee, was wonderful, working to very tight timeline, to help me get organized. I also appreciated that she followed up afterwards to make sure all was okay....which it was. I really appreciated her assistance and genuine caring attitude. Thanks,
Sandy Gillespie, Toronto
Thank you so much for the fabulous 'Taste of the West Coast' tour!! Right off the start with our tour reservations agent through to check-in staff, sea safari crew, restaurant servers, aircraft pilot and shuttle drivers - everyone was exceptional. You all made my birthday experience a day to remember!!
Sally Laird, Vancouver
My 90 year old mother, from Richmond, wanted to come to Victoria for Mother's Day and we decided to have her come over on your Air Service. We had done this a few times before but each time my mother finds it more difficult to navigate. She came to Victoria on May 8th on a very smooth flight but she was a little worried about going into and out of the plane.
On the way back on the 11th of May we were really looked after by the staff in Victoria, helping with her getting into the plane to the advanced entry. Also on the Richmond side, a young lady met my mother at the plane and assisted her all the way to the cab.
She wanted me to make sure that I let you know we were very impressed by the staff.
Linda Munroe, Victoria
Yesterday, my daughter and I flew with Harbour Air. We had a wonderful experience and will definitely do it again! The staff was very professional and courteous!
Doris Humchitt, Nanaimo
I am just about to board my flight from Vancouver to Nanaimo and was pleasantly surprised to find out that I may enjoy a sweet bun (which was AWESOME!) while having my coffee in your beautiful looking terminal! In addition, Linda and Janet were full of smiles! I was loyal before, now I am just elated. Congrats on your recent top 50 award! Keep up the great work!Thanks
James MacIntyre ,
Yesterday, I travelled from Richmond YVR to Nanaimo on the 11:00am flight. I received excellent customer service from your check in agent who went out of his way to make sure my Budget Rental car was waiting for me at the Nanaimo terminal. Everytime I fly with Harbour Air, the customer service has always been excellent.
Thank you for the stress free travel experience.
Debra Yip, Vancouver
I travel very frequently and yesterday was my first time with Harbour Air. I have tried Helijet, Air Canada and BC Ferries to get to Victoria in the past.
I flew yesterday from Vancouver to Victoria return. My travel was seamless, quick and the customer service was top notch on both sides. My pilot, Reggie was fantastic and made me feel safe. The weather was beautiful and the flight was smooth.
Great work! Harbour Air has my business now.
Glynis Webster, Vancouver
I am delighted to read that HAS has been named one of Canada's Best Managed Companies. I have been flying with Harbour Air for a long time; I always recommend your airline to my friends, clients, colleagues, and even give my sons tickets for their Birthdays!
Your staff (every single one of them) and services have been consistently superior (two little but important words seldom used together).
Every time I see a position become available at your company, I suggest my sons apply so they can work for a great company... unfortunately, they never listen to their Mother.
I have total faith in what and how you do what you do. Keep doing!
Phyllis Godfrey, Victoria
I was scheduled to fly on your flight from Richmond to Victoria on Monday January 4 at 3 pm. Unfortunately, the flight was cancelled due to fog in Victoria. Your staff was extremely accommodating, and moved us to another airline, and has us shuttled to Vancouver airport and downtown Victoria as well. Your customer service is wonderful. Maybe some of the big guys should take a course from your company in Customer Service. Everyone was friendly and focused on the customers comfort and needs.
Frances Embury, Victoria
I flew over to Vancouver from Victoria on October 8th and took the complimentary Harbour Air shuttle to my hotel. The flight was awesome as always...my feedback is actually in regards to the shuttle driver. I never did get his name, but he was AMAZING!! I was travelling with 2 of my co-workers and we couldn't say enough good things about him! He took our bags (heavy) from us quite aways away from the shuttle door and loaded them up for us. Then took us right to our hotel and unloaded our bags on the curb for us. This may not sound like a big deal...but when you are travelling in work gear (heels/dress) lugging a big bag on and off a shuttle is no fun. So I just thought you should know that he was GREAT!! Thanks for having such a helpful and friendly guy on your staff...it made the day for all 3 of us.
Sharie Colins, Victoria
I had no idea that travelling on a long weekend could be almost stress free just by flying Harbour Air! (Rather than the ferries :( ) The service between Richmond and Victoria was seamless and a real treat, this is the first time I have arrived back home from a weekend visit in Victoria feeling relaxed. I have already booked Christmas!!! Thanks!
Tony Vanderbyl, Vancouver
Thanks for your convenience. It makes the connection to Kitimat and my Grandchildren so easy. One day soon my Husband would like to fly with you as well.
Denise Baker, Port Alberni
My flight of Aug 31 was my first float plane experience and Harbour Air staff made it the most positive possible! Thanks for all the helpfulness and friendly communication. I would definitely fly with you again.
Wendy McLuckie, Winnipeg, MB
My husband and I took the flights from Vancouver - Victoria and we will never take the ferry again. The ride was smooth, gorgeous & fast!
Darci Paice-Bailey, Prince George
I rode up front with the pilot and enjoyed one of the biggest highlights of my summer vacation. The scenery was unreal and all the Harbour Air staff are friendly and go the extra mile. I highly recommend this service to anyone who likes scenery and being treated like an individual vs. a number.
Jeffery Bailey, Prince George
Great flight on that turbo Otter! Got to ride up front with the pilot.
Outstanding! Keep up the good work.
Doug Scott, Olathe,ks
THANK YOU FOR A WONDERFUL TIME ON THE SCENIC TOUR ON JUNE 26, 2009. FOR PUTTING A EXTRA FLIGHT ON FOR US, AS WE WAS ONLY THERE FOR A DAY. EVERYTHING WAS CLEAN AND WELL ORGANISED. OUR PILOT WAS INFORMATIVE AS WELL AS FUN. WOULD RECOMMENED TO ALL.
Mr. & Mrs. Barrow, Luton, Bedforshire, UK
I flew yesterday with Harbour Air for the first time. I flew from Victoria Harbour to Langley (710 flight) at 5:30 pm. I just want to thank you for the courteous service received. I was waiting for my husband in Langley and was asked if I wanted to wait inside and then was told that if I needed anything to please let them know. I believe your staff went above and beyond the call of duty for courteousness and I just wanted to say thank you and to let you know if such an opportunity arises where I need to fly to Victoria, I will remember your company.
Shirley Robertson, Vancouver
My husband and I recently used your airline to take us to the Cruise Centre in Vancouver and on both flights we were extremely well treated. We are seniors with some mobility problems and we were escorted to and emplaned a few minutes before the other passengers, which helped a great deal. Thank you very much to all concerned.
John and Dorothy Howie, Nanaimo
We have lived on the island three years. We have so many visitors from other parts of Canada. Most ferry to Vancouver, but we suggested to one of our friends that she try Harbour Air today. The staff on the phone, in person in Nanaimo and the pilot who invited her to sit upfront have made us think that this is the way to go. We will now buy a book of tickets. We are so impressed with what you are doing and wanted to let you know. All the best. p.s. any plans to fly from Mill Bay or Cowichan Bay?
Nancy Wood, mill bay, b.c.
I just thought I would make a comment on how much fun my daughter had flying to Nanaimo and back to visit family. You guys are awesome. She even got the co-pilots seat on the way back. How cool is that? Thank-you very much to everyone.
Clayton Randle, Langley
My brother and I flew on the Mail Run tour June 20. This was the best way to see the West Coast scenery. We made 3 stops into different islands. The Float Plane experience gives you a whole different viewpoint on the West Coast Islands. We had great Flight Crew to provide us with this most worthwhile tour. We will go with Harbour Air again on our next trip to the West Coast.
Paul Schroeder, Winnipeg
I flew H.A. for the first time on June 21st. Absolutely FANTASTIC :) Thank you so much! How often do you have seat sales? Is there a way I can be notified when you do? I will most definitely book again.
Amanda Rawlings, West Vancouver
Just a short note to thank you for making my business trip to Vancouver so enjoyable. I particularly enjoy the enthusiastic, efficient way everyone works at Harbour Air. Guests are always made to feel especially welcome. I introduced a new business colleague from Australia to floatplane travel between the cities via Harbour Air and he is sold on the idea for his future visits.
I very much appreciated the priviledge of flying in the right seat both ways. I guess there's a small boy in all us old guys that just craves the chance to be up front, even if it means just being in charge of the thermometer!
Looking forward to my next trip!
James Steele, Victoria
I recently had the opportunity to fly on Harbour Air. It was my first time taking a Harbour Air plane and I was a little nervous, but my experience was fantastic. I felt like a little kid, it was exciting, beautiful and refreshing. It is THE way to travel. I was on flight 2070 and my pilot was Jeff. It was a smooth and enjoyable ride. So i would like to thank Jeff and Harbour Air for such a great experience.
Nancy Vunic, Vancouver
I fly to Vancouver every few months and just wanted to compliment your Nanaimo staff. When I checked in, once again I was greeted with warm genuine smiles,they called me by my first name and truly make me feel like a valued client. From the time I checked in, until I boarded everyone, including the baggage handler were friendly and helpful.Kudos to your Nanaimo staff!
Miriam Fry, Duncan, BC
Love the convenience. Allows for someone living in Langley to be in Vancouver in the morning for a meeting and then over to Victoria for an afternoon appointment. Almost stress free ... what a joy instead of waiting forever for ferry service!
Doris Olafsen, Vancouver
Just a brief note to thank you and your staff. Their friendly and efficient enthusiasm made our first seaplane experience a highlight of our holiday. Everybody was so helpful, changes of itinaries, excess bagage and organising whale watching with only a few minutes notice were all dealt with as if they couldn't possibly create a problem. Thanks to Stefani in Victoria and the whole of the Vancouver team. It really was amazing service.
Paul Hyland, Liverpool UK
I have been travelling with Harbour Air for more than three years now on a weekly basis. Every time I walk into the Harbour Air check in area, I am greeted with tremendous energy and familiarity. It is truly amazing to see such customer service in this day and age. The customer service staff on the phone and e-mail are efficient, courteous, and professional. Harbour Air keep up the good work!
Just want to say your customer service on the phone is excellent! Always answering the phone quickly and very polite and helpful!
Darba Wakefield, Nanaimo
I find with BC Ferry rates skyrocketing, it's worth paying a little more to fly with Harbour Air and the great service you all give. Keep up the good work!
Laura Skelton, Vancouver
A big thank you to Harbour Air for assisting me with making new arrangements when I missed my flight and getting me to my destination on the next plane flying out of the harbour...Your staff went above and beyond in service to me as a customer to ensure I was well-taken care of and with adjustments made to my bill. I have just been won over as a loyal customer to Harbour Air. Again, kudos to you for a great customer experience.
Leva Lee, Vancouver
I use Harbour Air quite often and have always received good service. On Friday 27th February my wife and I flew to Vancouver Harbour and back. Just wanted to say that the service we received going and coming back was beyond good. The desk staff, dock staff and the pilots were polite, talkative and smiled. keep it up! Good job to you all. Be sure I will be telling people I know and meet about your service.
I wish you flew from Comox though!!!
Dave Parsons, Comox
Great service, great schedules, easy flight. Thanks!
Suzan Maskery, Victoria
IN THIS ERA OF CUTBACKS AND GLOOM, YOU ARE A REFRESHING BEACON OF LIGHT OF DOING IT RIGHT !
YOUR CUSTOMER SERVICE IS SUPERB, AND IT IS A PLEASURE DOING ONGOING BUSINESS WITH YOU.
VICTOR LOGAN, VANCOUVER B.C
One time when I flew from Vancouver to Victoria, I noticed a passenger was invited to ride shot gun with the pilot – I figured it was a way for you to maximize the seats you could sell. So when I was returning the next day, I quietly asked the pilot, as he was about to load bags, if it would be possible for me to do that – of course he obliged, in fact, more than obliged, he welcomed me. It was a glorious day and a great experience, one I continue to remember fondly – why would I want to fly with your competitor?
Best wishes for continued success.
Just wanted to say how enjoyable the flight was this past Tuesday. From check in to departure - the service was superb. I really wanted to take the time to tell you how impressed I was with your 'turn-key' operation.
Thank you for a great trip!
Colette Cada-Ward, Vancouver
At the end of October, I spent 9 days in Victoria. During that time I flew with you on a short sight seeing trip and also on a return flight to Vancouver.
I would like to thank all the staff who dealt with my bookings and flights. They were friendly, helpful, efficient and professional at all times.
The trip back from Vancouver was especially memorable in that I sat up front next to the pilot.
Thanks for helping to make my stay in Victoria something special.
John Bishop, Oxton UK
Last week, while my parents were visiting from Ontario we took a trip to Victoria. They knew about the trip to Victoria, but they didn't know that we weren't going to take the usual car & ferry route.
Recently they celebrated 54 years of marriage!!! We thought that surprising them with a flight would be fun. My husband and I had never taken the Float Plane to Victoria before either, but since we live five minutes up the road from the Langley Airport, we see the signs and the planes all of the time. Naturally my parents were elated! They were so surprised and I think that my mother took about 200 pictures from the plane (each way!). There is not enough that I can say about the experience for my husband and myself however.
From the moment that I picked up the phone and connected with Rebecca to inquire about pricing to the moment that she greeted us at the Langley airport again and brought the stair ramp to the plane (I loved this!), it was one positive experience after another:
1. great reservationist (thanks, Rebecca!)
2. great fares
3. great location
4. great parking
5. great pilots
6. great scenery
7. great landing on the water (you HAVE to do this at least once in your life!)
8. great terminal location in Victoria (2 minutes from downtown!!!)
9. great complimentary shuttle to our hotel
10. great complimentary coffee and muffin while we waited to leave from Victoria
11. great staff all around; you guys all feel like a team
12. great GREEN choice; I love that you guys are Carbon Neutral and because we landed in the Inner Harbour we didn't need to rent a car. We walked and walked and saved gas and the environment!
My one request? Please add some weekend flights to your service. We would like to have the option of doing a Sunday return sometimes.
Thank you and we will look forward to flying with you again soon!
Lisa Cowan, LANGLEY
I was just looking at this website after speaking with one of your employees, and saw your comment section and felt I just had to write. I called a few different airlines requesting information about flights, prices, baggage allowance, and a million other questions. Most of the calls were mundane, dry humans on the other end that gave you the feeling that they didn't care much for their jobs. When I called Harbour Air, I was pleasantly suprised to get a wonderful "good afternoon" from a lady named Sherry. She helped answer questions giving me solutions for little problems I had, mostly excess baggage. She also told me about a frequent flyer program you have, all the time she was happy, empathetic, and a real pleasant change. Obviously she cares about her job and your company. In this day and age, customer service has gone by the wayside, and I congratulate your company for trying to maintain such a level. After speaking with Sherry I will definetely be booking my clients with your company.
Christine Young, Kelowna
I think your service is great - friendly, prompt, efficient. Thought you should hear it again.
Mike Hennessy, Shawnigan Lake
We planned a long holiday in Canada and included a trip to Nanaimo. Being a novice on the net, I was trying my best to book a flight from Vancouver to Nanaimo and then later to Vancouver International. the difference in the baggage weight allowance appeared to be a problem but when I explained the situation to your office that we were on a 5 week holiday and travelling heavy, Cathy Hack immediately came back to me by e-mail and reasured me that Harbour Air would sort that problem somehow.
She took our details and reserved seats for us on the flights most suitable for our other arrangements and in a matter of hours, she came back by e-mail with confirmation.
Not only that, she gave us valuable advice which helped us greatly.
She was like a friend of the family that we hadn't met. But that's not all. While we waited at the terminal for our flight, the girl on the check-in desk made a coffee specially for me. I couldn't believe such thoughtfulness.
We'd never get service like that in England - never in a million years.
In fact all the staff seemed to be a happy bunch which rubs off on us passengers too.
Thank you Cathy and all your team for treating us like royalty.
We look forward to flying with you again when we return to Canada.
Jim and Brenda Chalmers, Doncaster, England.
I wanted to thank Cathy and all the base staff who helped me make my seaplane/Victoria adventure so pleasant...I was very concerned about traveling solo and with a cane - I have difficulty walking and did not know if I would be able to do this trip. After several months of corresponding with Cathy, we set my trip up and she assured me that all would be fine. I did not need to worry - Cathy had pre-arranged for the staff to know that I needed extra assistance and boy, did I get it! I was helped along the ramp to the plane, on and off the plane, on both sides, and got to pre-board, which was very helpful to me. I really enjoyed seeing the Gardens in Victoria as well as downtown... and the seaplane experience was beautiful. People ask me about the cost, which I found very reasonable, but I also found it to be priceless - I had the time to leisurely look around Victoria and the assistance of a great group of caring people. Thank you all again... I cannot wait to fly with you again and I have recommended you to neighbors and co-workers!
Adrienne Paraspolo, Las Vegas
What an absolutely civilized way to travel. Wonderful staff and user friendly website. You have made visits to home so attainable and quick! Thank you.
Alyson Bentley, Nanaimo
What can a person say but "awesome" from the free donuts to the great staff who went out of there way to make me comfortable as I have a bad back. They made me as comfortable as possible for an amazing view of Vancouver to Vancouver Island. Thank You, can't wait to fly again aboard HA.
Gerald Beaulieu, Surrey
Hello. I just wanted to say congratulations and thank you for being carbon neutral. I live in Victoria, love the islands, love this city, and love the planet. I look forward to using your airline in the future. Regards Ian
Ian Otto, Victoria
I just wanted to say thank you! I was a runner up prize winner in your "Hot Ticket Contest". We spent the weekend of June 7/8 in Vancouver at the Four Seasons Hotel and attended the Symphony at the Orpheum on Saturday night. We arrived in Vancouver courtesy of Harbour Air. This was our first ever sea plane flight and it was a magical experience. We were thrilled with the service and the professionalism of all your employees! The flight was fantastic and fortunately we had a smooth flight and got a "birds-eye" view of the area we call home.
Thank you so very much for this wonderful opportunity!
Dee Willison, Victoria
I would like to extend my thanks to your organizations and the high level of professionalism. I was able to get a flight from Nanaimo to Richmond on short notice. As well, you organized a rental car on my behalf and had it waiting for me on my arrival.
I look forward to using your service again in the future. Extend my graditute to your employees for a job well done.
Hi,I just wanted to send along some comments about my experience with Harbour Air.
All I can say is Thanks - Thanks for great service and making things simple and easy.
I travel between Langley and Victoria a few times each year and have been collecting the Frequent Flyer points. I just redeemed some to take my wife out to dinner and the experience of getting the gift cards was great.
I called and was told that Langley didn't have any but they'd have some flown over from Victoria and they arrived later that day and I got a call to let me know.
You've done a great job of having a loyalty program that is easy to understand and offers benefits beyond flights. As a person who travels for work and has seen many loyalty programs, trust me on this one - you have done great things by keeping it easy to understand!
In fact, your service is so good that I recently overheard some passengers on an Air Canada flight talking about how to get from Vancouver to Victoria and I interupted them and suggested that they take Harbour Air.
Keep up the great service and simple/flexible loyalty plan!!
Peter Laing, Vancouver/Langley
I do all of our office bookings over the phone. I really appreciate the friendly helpful voices on the other end! Thanks!
Maren Gray, Victoria
It has always been a great pleasure to talk with anyone at Harbour Air -parking attendant, reservations and accounts. Great staff!!!!!
Dianne Steele, Burnaby, BC
WE ENJOYED OUR TRIP AND WOULD LIKE TO HAVE OTHERS IN THE FUTURE!
Lori Bourassa, Vancouver Panorama
I liked the convenience of coffee and muffins available at the terminal, and found the seaplane provided marvellous views and an astonishingly smooth landing. I returned by bus and ferry - rather late as I also squeezed in a whale-watching trip. I was very happy with the whalewatching but the bus and ferry trip was so long and tiring compared with the plane. I guess it would be more exciting during the daytime, but next time I would just return on the seaplane, which provided an excellent and reasonably priced service.
Ann McGrath, Victoria Fly N' Drive
We had a wonderful visit to Victoria and Butchart Gardens... Everything on schedule and it was a beautiful day.
Sarah Johnson, Victoria Day Trip
We were originally going to travel on the 14th but our flight was cancelled due to bad weather, the attendants were very nice and very polite, we were very happy with the service and the entire experience, we have recommended you and are looking forward to travelling again soon. Thanks.
Susanna Garrido, Victoria Fly
A very excellent evening. Meet off the plane which is a great touch. The Limo was an excellent way to finish the night. Thank you all!
Douglas Spires, Fly N' Dine Snug Cove
This is a wonderful alternative to the bus and ferry.
Gerard Farrell, Victoria BC
I was a winner of a Harbour Air "Hot Ticket Prize Package" for the March 31st Bruce Springsteen concert at GM Place in Vancouver. We had a fabulous time. The flights to and from Vancouver were spectacular! Many thanks to Harbour Air for this great prize package.
Barry Arnsdorf, Victoria
Since flying with your airline over the past two years, I've always been impressed with the high esteem and pride Harbour Air staff have for the organization and the job they do, as well as highlighting the company's priority and commitment to safety and plane maintenance.
I got to personally appreciate that first hand on Feb. 18. I was on your only plane to push off from the Nanaimo dock that afternoon, which taxied around the harbour, while the pilot undertook a very thorough and balanced assessment into the safety factor of lift off into the foggy conditions. He confidently decided not to fly and all HA flights were cancelled for the remainder of the day. Congratulations to all on the organization, culture and flying experience that you've created at HA. Kudos to the pilot of the day!
Al Dumouchelle, Lantzville, BC
I was proud to put our guest on Harbour Air for her flight connection at Vancouver Airport in Richmond. She said it was like flying into a postcard, it was so picturesque. The convenience and cost of flying from Nanaimo to Richmond for a flight out of YVR completely rules out the need to drive over to the mainland. Makes that choice seem outdated now. Many thanks for offering such a necessary and convenient service.
Mary Mejlholm, Nanaimo BC
Very helpful, efficient and enjoyable way to travel. User-friendly cancellation and re-book policy. Consistent pricing.
Staff in both Vancouver and Victoria are exceptional. Your pilots are great too! Flying with HA is a pleasure!
Called in to change my reservation and the experience was the same as at the counter: extremely friendly and PERSONAL service with a smile. This makes all the difference. Thanks.’
Congrats on being Carbon Neutral. What a great step!
I was booked to travel from Coal Harbour to Victoria on Jan.22.08. I make this flight frequently to our offices in North Van.
Service is always great and the convenience of being able to get to work so easily means a lot to me.
On Jan.22.08 I arrived at the Coal Harbour terminal to find that your flights were cancelled due to weather. Your staff in Coal Harbour made quick arrangements for me to fly on the HeliJet on the last flight out that day. Not only did Karen make all the arrangements on my behalf, she negotiated a fare that meant my company did not have to incur additional cost. The icing on the cake was when Linda drove me to the HeliJet terminal in the HA smart car!
Just to express my thanks to the Harbour Air staff who assisted in
locating meeting notes that I had left in a plane seat pocket. Staff went
out of their way to help, tracking the specific plane to a hanger in
Richmond, and with the combined efforts of the Richmond and Victoria staff I was happily reunited with my notes in less than 24 hours.
Milt Wright, Richmond